Terms & Conditions
Welcome to the DS website terms and conditions for use. If you continue to use this website at www.ds-london.com you are agreeing to comply with and be bound by the following terms and conditions of use.
Using this website indicates that you accept these terms regardless of whether or not you choose to register or order from us. If you do not accept
these terms, do not use this website.
These terms and conditions describe the basis for the purchase by you and sale by us of the goods described on www.ds-london.com (the Website)
which we own and maintain.
The DS website is hosted by: SupaDupa Me Limited, a company registered in England and Wales. SupaDupa Me Limited provide us with the online
e-commerce platform that allows us to sell our products and services to you.
DS London is owned by Dirty Stag Limited. We are registered in England and Wales under company number - 08636027.
General email: email@example.com
All items sold at DS London are delicately handmade here in London, in the event an item is made to order please allow approximately 4 working days
for your item(s) to be dispatched. Any exclusions will be noted in the product description.
If you require any further information please contact us at: firstname.lastname@example.org
Please be aware ALL ORDERS delivered to an address outside of the United Kingdom MAY be charged import duties by local customs and excise
services. PLEASE NOTE DS London is not liable for any charges for goods shipped overseas.
For more information please contact your local postage/import service for more information.
All goods are shipped from the United Kingdom. All Returns need to be shipped back to the United Kingdom at the customer's expense. We are
currently unable to exchange outside of the UK if an exchange is required, we would suggest you return the item(s) and then re-purchase the correct
The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we
cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from
Although we have made every effort to be as accurate as possible, because our Products are handmade, all sizes, weights, capacities, dimensions
and measurements indicated on our site may vary slightly due to the nature of the materials we use as they can vary slightly in thickness. In
addition, you should note that we cannot guarantee a uniformed appearance to each Product as they are handmade from natural materials and slight
imperfections may occur. These imperfections include (but are not limited to), the natural grain of the leather, texture and colour variations, natural wrinkles, markings and scars.
Due to the tanning and manufacture process some colour transfer may occur and water spotting may happen if the bag is exposed to rain - we cannot
accept responsibility when this occurs.
The packaging of the Products may vary from that shown on images on our site.
All Products shown on our site are made to order. We will inform you by e-mail as soon as possible if we are unable to process your order.
1.1 You will be able to access most areas of this website without registering your details with us. However, some areas of this website are only open to you if you register.
1.2 We may revise these terms and conditions at any time. You should check this website occasionally to review the current terms and conditions,
because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or
terms located on particular pages of this website. If you do not wish to accept any new terms and conditions after we have given notice, you should not
continue to use this website.
2. Ordering from us
2.1 You are deemed to place an order with us by ordering via our online checkout process. Our order process allows you to check and amend any
2.2 We will confirm our acceptance of your order for goods by sending you an email confirming that the goods have been dispatched ("Dispatch
Confirmation"). The contract between us will only be formed when we send you the Dispatch Confirmation (the "Contract"). These terms and conditions,
the Dispatch Confirmation and any other information relating to the goods which we have brought to your attention are incorporated into the Contract.
The Contact will only relate to those goods which have been confirmed in the Dispatch Confirmation and we will not be obliged to supply any other
goods which you have ordered until we have sent you a separate Dispatch Confirmation in respect of such goods.
2.3 We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and
2.4 Please be aware all orders delivered to an address outside of the United Kingdom may be charged import duties by local customs and excise
(a) DS London is not liable for any charges for goods shipped overseas.
(b) any item being returned overseas must be returned to the United Kingdom at the customers expense
(c) We do not currently accept exchanges from overseas customers.
3. Pricing and How to pay
3.1 DS London prices are inclusive of VAT. Delivery costs will be charged in addition unless otherwise stated. These additional charges are clearly
displayed where applicable and included in the total cost.
3.2 DS London uses PayPal as our payment operator. Any surcharges applied at payment stage are subject to PayPal's terms and conditions. DS London has no control or influence over what surcharges PayPal decides to charge. DS London also has no control over what payment options PayPal decides to offer to its customers.
3.3 We may from time-to-time offer discount vouchers as a result of your purchase of Products from our site. All such vouchers are personal to
the person who placed the order and are strictly non-transferrable.
4. Delivery, Cancellation and returns policy
4.1 If you wish to cancel your order:
(a) you can notify us by email at email@example.com before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.
(c) if a request for a personalised order has been made, this can only be cancelled provided it has not already be started.
4.2 You can return goods you have ordered from us within 14 days of receipt or 7 days for SALE items, from the date of the dispatch note emailed to
you for a full refund or exchange. The cost of returning goods to us shall be carried by DS London up to the postage value of £6.95. This is for standard Signed for delivery from a courier of our choice. For you to be eligible for free returns you must be able to print out the shipping label emailed to you, and drop it off at a local drop off point. These details will also be emailed to you. FREE returns are only avalible under these terms and with a vaild email address. If you are unable to meet these conditions then we will not be able to provide a free return.
(a) any personalised item cannot be refunded or exchanged unless faulty. Please note personlised items are hand printed and as a result DS London does not deem the item faulty if the print is but not limited to, slight bleeding, not perfectly straight.
(b)To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in all the original packaging
with the labels attached and how it was received. We will be unable to accept returns which are not returned in the correct way. You cannot
return the goods where the goods have been tampered with or used unless the goods are faulty or not as described on arrival.
(c) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. DS London will also
notify you of the approval or rejection of your refund.
(d) In the event that an item has been rejected by DS London you will be notified via email, and will be liable for any return delivery costs.
Please be advised that you will be charged for the cost of return postage and any re-delivery charges for exchanges if the item isn't faulty.
(e) If you are approved, then your refund will be processed, and the credit will automatically be applied to your credit card or original method of
payment, within a certain amount of days.
If you haven't received a refund after 14 working days, first check your bank account again. Then contact your credit card company, it may take
some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
(f) The customer is responsible for the item(s) up until it is safely returned to us. DS London does not guarantee that we will receive your returned item(s), DS London recommends that when returning an item(s) you use an insured courier service as DS London will not accept any
liability for loss or damage during transit back to our return address. DS London will notify you via email once the item(s) have been received.
(g) Please be advised that you will be charged for the cost of return postage and any re-delivery charges for exchanges if the item isn't
The provisions of clause 4.2 do not affect your statutory rights.
4.3 Please note, we are unable to deliver to PO, MAIL, BFPO and APO Boxes.
4.4 Please be aware all orders delivered to an address outside of the United Kingdom may be charged import duties by local customs and excise
(a) DS London is not liable for any charges for goods shipped overseas.
(b) Any item being returned overseas must be returned to the United Kingdom at the customers expense.
(c) We do not currently accept exchanges from overseas customers.
4.5 A signature is required with all shipping methods, therefore, once the item has left our premises we can take no responsibility or liability
for lost, stolen or damaged packages. If your item(s) goes missing, we are unable to offer a refund. We retain all proof of postage which is
available upon request with the courier service DS London decides to use. However, should you be unfortunate enough to receive damaged, lost or stolen goods, let us know immediately. Please retain all relevant documentation so that we can make an insurance claim against the carrier's insurers. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as "Damaged package; goods not yet inspected" to warn the carrier that a claim may follow.
4.6 All "Sample" item(s) you have ordered from us cannot be returned, refunded or exchanged unless the item is deemed faulty by DS London. In
the event you would like to return a faulty "seconds" item, you will need to email us at email@example.com informing us of your intentions.
(a)To be eligible to return a "sample" item, your item must be unused and in the same condition that you received it. It must be in all the original
packaging with the labels attached and how it was received. We will be unable to accept returns which are not returned in the correct way. You
cannot return the goods where the goods have been tampered with or used unless the goods are faulty.
(b) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. DS London will also
notify you of the approval or rejection of your refund.
(c) In the event that an item has been rejected by DS London you will be notified via email, and will be liable for any return delivery costs.
Please be advised that you will be charged for the cost of return postage and any re-delivery charges if the item isn't faulty.
4.7 Any lost / damaged mail will be replaced up to the value of compensation you chose and sent to the original delivery address. Eg. should you place an order for the value of £40 but you chose FREE Post you will only receive compensation via a refund/exchange to the value of £20.
4.8 If the parcel has been returned to the Courier depot, after three (3) new delivery attempts the parcel will be returned to the DS London, as undeliverable. We are unable to resend packages that are returned to us as undeliverable. In that case, we will refund the Customer the value of the goods ordered not including shipping costs. It can take up to 15 working days for DS London to process your refund starting from the date the courier has returned the parcel.
4.8 Please unsure you input the correct delivery address. Any order sent to an incorrect address provided will only be resent when we have recieved the item(s) back from the courier, this process can take 8 weeks or more. You as the buyer will then be responsible for the postage to resend the order. (Please note personalised orders will not be eliable for a refund, once we recieve the order back you will have to pay the additional postage to recieve your items.)
5.1 You are permitted to print and download extracts from this website for your own use on the following basis:
(a) no documents or related graphics on this website are modified in any way;
(b) no graphics on this website are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies.
5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this website automatically terminates and you must immediately destroy any downloaded or printed extracts from this website.
5.3 Subject to clause 5.1, no part of this website may be reproduced or stored in any other website or included in any public or private electronic
retrieval system or service without our prior written permission.
5.4 Any rights not expressly granted in these terms are reserved.
5.5 The "DS London" Logo and the "Dirty Stag" Logo are registered Trademarks, own by Dirty Stag Limited. If any trademark infringement
takes place Dirty Stag Limited will take immediate action against the perpetrator(s) we deem appropriate. All rights reserved.
6. Service access
6.1 While we endeavour to ensure that this website is available 24 hours a day, we will not be liable if for any reason this website is unavailable
at any time or for any period.
6.2 Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons
beyond our control.
7. Visitor material and conduct
will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be
free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for
any and all commercial or non-commercial purposes.
7.2 You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to
the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted
data or other malicious software or harmful data).
7.3 You may not misuse this website (including, without limitation, by hacking).
7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate
anyone posting any material in breach of clauses 7.2 or 7.3.
8. Links to and from other websites
8.1 Links to third party websites and social media services operated by third parties on this website are provided solely for your convenience.
If you use these links, you leave this website. We have not reviewed all of these third party websites and social media services and do not control
and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any
material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this
website, you do so entirely at your own risk.
8.2 If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, the home page of this
website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the DS London logo;
(b) you do not create a frame or any other browser or border environment around this website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any "Dirty Stag" or "DS London" trademarks displayed on this website without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of
any other person or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem
8.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause
9.1 To register with www.ds-london.com you must be over eighteen years of age and possess a valid credit or debit card issued by a bank acceptable to us.
9.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with
multiple users on a network. We do not have the means to check the identities of people using the Website and will not be responsible for losses suffered by you where your Account Details are used by someone else unless this is due to our negligence.
9.3 You are responsible for maintaining the confidentiality of your Account Details and are responsible for all activities that are carried
out under them. If you know or suspect that someone else knows your password, you should contact us immediately
9.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms
9.5 You confirm that:
(a) any information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times; and
(b) you will not impersonate any other person (living or dead), misrepresent your connection with a person or entity, or provide false or otherwise misleading information;
(c) you will at all times comply with these terms and conditions.
10.1 While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on
this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice. The
material on this website may be out of date, and we make no commitment to update such material.
10.2 The material on this Website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and
other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and
skill) which but for these terms and conditions might have effect in relation to this website.
11.1 DS London, or any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or
kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages,
or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business
interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in
connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this website or any websites linked to this website.
11.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
11.3 If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
11.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims,
liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this
website, or the use by any other person using your registration details.
11.5 DS London accepts no responsibility or liability for personal injury from any DS London product or packaging.
11.6 DS London's products and packaging are not suitable for children. Any injury resulting from our items DS London will not be liable.
12. Governing law and jurisdiction
12.1 these terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these
terms and conditions shall be subject to the exclusive jurisdiction of the Englishcourts.
12.2 DS London does not warrant that materials/items for sale on the website are appropriate or available for use outside the United Kingdom. It is
prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this website from locations outside the
United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
13 IP Addresses
We may collect information about your computer, including where available your IP address, operating system and browser type, for system
administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and
does not identify any individual.
15 Your rights
Your rights include the following:
15.1 the right to ask us to update and correct any out-of-date or incorrect personal information that we hold about you free of charge; and
15.2 the right to opt out of any marketing communications that we may send you.
15.3 If you wish to unsubscribe from, these include but are not limited to, any postal, telephone or email communications from us or exercise any
other of the above rights please contact us at firstname.lastname@example.org
16.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
16.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will
not affect the validity of the remaining provisions which shall continue to have full force and effect.
16.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.
17. Current Promotions and % OFF Codes
17.1 All % off promotions (these include 10%, 20% etc.) that we run are valid on all full price items from www.ds-london.com.
17.2 Excludes seconds and sale items.
17.3 Any DS London offer is not valid in conjunction with any other offer, codes or promotion. Only one code can be used at a time at the checkout stage.
17.4 DS London reserve the right to cancel any order that infringes these conditions.
17.5 DS London reserve the right to terminate any promotion without notice.
To be eligible and enter this competition you must submit your entry by liking and following @dslondon and @the_fashion.blogger via Instagram.
18.2 The competition is open from 09.07.2017 and will remain open until 13.07.2017 unless otherwise stated by DS London. Winners will be announced by 16.07.2017.
18.3 TO ENTER.
1. Follow @dslondonhq + @phasesofrobyn
2. Like this photo.
3. Leave a comment tagging two friends who would love this bag
They can then Follow, like and comment to enter too!
18.4 Winner will receive a personalised Petite Millie Cosmetic bag from DS London in a colour of their choice as shown at ds-london.com. You can personalise the item with silver foil with up to 3 letters.
18.5 The value of the prize is £29.00 and can not be exchange for another item.
18.6 All correctly submitted entries that comply with the terms and conditions of this promotion will be collated and a winner will be pick at random on or before 19.06.2017. Winners should allow 28 days for delivery of prizes following winners’ confirmation. DS London reserve the right to remove, reject or disqualify any entry that, in its opinion, the moderators’ opinion, violate any of these Terms and Conditions.
18.8 Winners may be required to participate in publicity arising from this promotion. By participating in this promotion the entrant grants DS London the right to use the photographs for all general purposes in relation to DS London’s work, without limitation, the right to use them in any publicity materials, social media, website, books, newspapers, and magazine articles whenever DS London chooses to do so.
18.9 This offer is not valid in conjunction with any other discount code or offer. The Promoter reserves the right to change, adapt or withdraw the promotion at any time during the promotional period.
18.10 DS London is owned by Dirty Stag Limited. We are registered in England and Wales under company number – 08636027 - email@example.com
If you would like any more information about our terms and conditions or have any questions please get in contact with us at firstname.lastname@example.org